Frequently Asked Questions

Common questions about computer repairs and IT support on the Kāpiti Coast.

How much will an appointment cost?
  • Onsite IT support: $130.00 per hour (minimum one hour)
  • Remote IT help: $32.50 per 15 minutes, no travel fee
  • Travel: $30 within the Kāpiti Coast, $50 to Levin or Porirua, or $60 south of Porirua or north of Levin for anywhere else inside our service area

Annual management plans are priced separately. Everything is quoted before work starts.

Can you recover files from a computer that will not start?

Yes. We can usually recover data from computers that will not boot, including desktops and laptops. Our data recovery service uses professional tools to extract documents, photos and files from damaged or corrupted drives. Even if Windows or macOS no longer loads, your data can often still be saved.

Do you repair or upgrade slow computers?

Yes. We diagnose hardware and software slowdowns, replace hard drives with SSDs, upgrade memory, and remove unwanted programs or malware. Most systems can feel like new again for a fraction of replacement cost. See computer repairs.

Can you help me move to a new computer or phone?

Yes. Our device setup and data migration service transfers your files, photos, emails and apps safely to your new computer, laptop or phone. We make sure everything works before you start using it, and can advise on complete new setups for a home or business.

Do you fix Wi-Fi and internet connection issues?

Yes. We specialise in Wi-Fi setup and internet troubleshooting, covering weak coverage, Starlink installation, mesh network setup and router configuration.

Can you help me stay safe online?

Yes. We remove malware and scam software, secure your Wi-Fi and devices, and provide plain-English guidance on avoiding phishing and fraud. Our online safety page covers the most common scams in New Zealand.

Do you support both Windows and Apple devices?

Yes. We work with all major systems including Windows PCs, Apple Macs, iPhones, iPads and Android devices. Our IT support services, including remote monitoring and support tools, are fully compatible with macOS.

Do you offer remote IT support?

Yes. Many issues can be fixed remotely using secure connection tools, saving you time and travel costs. There is no call-out fee on remote work and results are often immediate. See ongoing IT support.

Do you provide regular computer maintenance?

Yes. Our annual management plans cover remote monitoring, antivirus, Microsoft 365, cloud backup and an annual Tech WoF health check on every tier.

Do you offer weekend or after-hours service?

Yes. We are available 8:00am to 10:00pm, seven days a week. Tech problems do not only happen between nine and five, so evening and weekend appointments are normal. Just contact us to arrange a time.

What areas do you cover?

We cover the entire Kāpiti Coast including Paraparaumu, Raumati, Waikanae, Peka Peka, Te Horo, Ōtaki and Paekākāriki, plus Levin and Porirua. Remote assistance is available anywhere in New Zealand. See our service area.

Can you help with backups and cloud storage?

Yes. We set up reliable backups using Google Drive, OneDrive, iCloud or Dropbox, and make sure everything syncs properly across your devices.

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