Terms of Service
Last updated:
These terms apply to work carried out by Kapiti Computers Ltd. If anything here is unclear, ask us before booking.
1. Services
Kapiti Computers provides home and small business IT support, repairs, setup and troubleshooting. Work will be discussed and agreed before starting. Work will be completed onsite unless otherwise specified.
2. Payment
Invoices are issued by email and are payable within 7 days of issue.
Parts and hardware are quoted separately. On written approval an invoice is issued, parts are ordered once payment is received, and you will be contacted when they arrive.
3. Quotes
Quotes are valid for 7 days unless otherwise stated.
4. Data
You are responsible for maintaining backups of your data. Reasonable measures will be taken to preserve data, including backup to physical media or cloud storage where appropriate. However, we are not responsible for data loss arising from unexpected power-off or hardware failure.
5. Access
You agree to provide access to your device, systems or network as required to complete the work.
6. Remote Access
Remote support may be used where appropriate and only with the device owner's permission. Remote work does not incur travel fees or minimum onsite time charges.
7. Liability
Kapiti Computers will carry out services with reasonable care and skill. We are not responsible for data loss or issues arising from pre-existing faults, including hardware that is partially defective, worn, unstable or operating outside manufacturer specifications at the time of service.
Devices containing second-hand, refurbished or non-original components are serviced on a best-effort basis, and we are not responsible for failure, reduced performance or incompatibility of such components unless caused by our failure to exercise reasonable care and skill.
Refurbished or second-hand hardware may be supplied or installed on request or with your approval. You acknowledge that such hardware may have reduced lifespan, performance or compatibility compared to new components, and may carry limited or no manufacturer warranty.
Where work is performed on ageing or compromised hardware, you acknowledge there is an inherent risk of further failure.
8. Parts and Hardware
Parts supplied may include a manufacturer's warranty where applicable.
9. Service Refusal
We reserve the right to refuse or stop work where necessary, including unsafe or illegal situations.
10. Cancellations
Reasonable notice is required for cancellations. A call-out fee may apply if a booking is cancelled without reasonable notice after time has been allocated and committed.
11. Changes
These terms may be updated at any time. The date at the top of this page shows when they were last revised.
Current Rates
The rates referred to in the terms above are published in one place so they cannot fall out of step: hourly and travel rates on the home page, and annual plan pricing on the ongoing support page. Whatever is listed there at the time of booking is what applies.
Travel is charged at $30 within the Kāpiti Coast, $50 to Levin or Porirua, or $60 south of Porirua or north of Levin for anywhere else inside the service area shown on our coverage map.